Every day, thousands of people play the lottery, place bets, and chase jackpots on 12tbajee. Serving a community this large the right way calls for a strong Help Center. Our support team is built with Bangladeshi users in mind β taking into account language, culture, and the types of issues that actually come up.
Common bonus confusion
Many users get confused about bonuses β especially wagering requirements, which refer to how many times you need to bet with the bonus amount before withdrawing. At 12tbajee, wagering requirements typically range from 5x to 20x and are clearly stated on each offer's page. If anything is unclear, just ask our help centre β we'll walk you through it in plain language.
What to Do If You Have a Technical Issue
You may occasionally run into issues like pages not loading, games freezing, or payment gateways not working. Start by clearing your browser's cache and cookies. If the problem persists, try a different browser or device. Check that your internet connection is stable. If none of that helps, contact us via live chat with a screenshot β our technical team will act quickly.
Delayed Prize Payout?
Lottery or jackpot winnings are usually credited to your wallet automatically. However, larger prizes may take a little longer to process due to verification. For prizes over ৳50,000, the support team will reach out to you directly. If you haven't received your prize within 1 hour of the draw, contact us via live chat with your ticket number and draw date.
Security Reminders to Keep in Mind
12tbajee will never ask for your password or OTP β not by phone, chat, or email. If anyone claims to represent 12tbajee and asks for your password or personal information, it's a scam. If you receive a message like this, contact our support team immediately and send a screenshot of the conversation.
Always use a strong password to keep your account secure β a mix of uppercase letters, lowercase letters, numbers, and special characters. Keep two-factor authentication enabled. Never reuse the same password on other sites.
Help Centre via Mobile App
You can reach the help center directly from 12tbajee's mobile-friendly website. Open the site in your smartphone's browser, scroll down, and you'll find the Live Chat button. Get support anytime, from anywhere.
What to know before contacting support
Having a few details ready before contacting support helps resolve your issue faster. Keep your registered mobile number or user ID, a description of the problem, and β for payment-related issues β your transaction ID and date. With these on hand, our support agents can identify and fix your issue much more quickly.
